An evaluation of the impact of lean management practices on patients’ satisfaction at a small healthcare facility

Abstract

The study aims to find the impact of Lean Management Practices on Patients’ Satisfaction in a Small Healthcare Facility. The selected sample size of the study is 229. The researcher has used primary data in this investigation. The researcher uses Interviews, questionnaires, and experiments to acquire primary data directly through primary sources in the study. The interview schedule and substance of the question are created with the study’s goal in mind. ANOVA, SPSS tool, and Regression Analysis technique are used in the study. According to the research, lean adoption in healthcare enhances patient satisfaction at small medical facilities. People are central to every efficient lean healthcare system, and their goals and motivations drive change.